Customer Testimonials
A welcoming dealership with well-trained sales staff. I had the pleasure of working with Dylan Dacar and Michael Brittain. Both first class salesmen and attentive to a customer's needs. It was a pleasure to lease again a beautiful Lexus.
Manny was very easy to work with, and made the process very simple! All I had to do was show up, sign a few things, and was out the door in the vehicle! I would absolutely work with Manny again in the future!
Straight forward pricing, they were not pushy with the dealer add on’s. No issues working with a cash purchase. Sales team worked to make sure the L/certified car was cosmetically perfect as well as mechanically. Chris was great at working with the busy schedule of a young family.
Acacia was extremely professional and thorough. She helped to make our purchase at this dealership very pleasant.
Professional personnel, clean beautiful building, first class service. I especially enjoyed working with Michael Britain, who was thorough and professional.
I bought my Lexus LX570 at Classic Lexus and it was a great experience. My salesman Mohammed was great working with him. He even delivered my SUV to my house in Pittsburgh. I totally recommend this dealership to anyone who is looking to buy or lease. Reach out to Mohammed Dweik.
Joe Kennedy is an extraordinary salesman. I have been purchasing vehicles for many years and had some terrible experiences, but Joe changed all of that. He guided me through every step, followed up with me on any issue and answered all of questions with patience and kindness. I ranted and raved about him so much that my family members bought from him. I just purchased my second vehicle from him today and I am truly happy with the entire experience. Joe is personable, easy going, funny and generous. He is worth your time and he will going over and beyond ...
Brought my Lexus RC F sport in for service, got a cv boot clamp put on replacing the zip tie the prior dealership put on, they even put new grease inside. Found the issue with my squealing brakes and solved the issue as well as fixing my water pump… and oil change and alignment…in less than a day! My car didn’t drive this nice even off of the lot on purchase day. I will be returning for all of my future services to classic Lexus! Amazing service
Always an incredible experience @Classic Lexus and with Chris Barnett! I asked for some very specific things to occur with my new purchase and they were followed exactly as requested and then some! If anyone is needing to buy/lease a vehicle, then search no further and go to Classic Lexus of Willoughby Hills and ask for Chris!
Always an incredible experience @Classic Lexus and with Chris Barnett! I asked for some very specific things to occur with my new purchase and they were followed exactly as requested and then some! If anyone is needing to buy/lease a vehicle, then search no further and go to Classic Lexus of Willoughby Hills and ask for Chris!
My experience was awesome. Brian and Joe were very patient with me while deciding to lease a car, at this critical time in the world. They made me feel relaxed and they were very understanding. They made me feel at home, as did ALL the other employees.
I was welcomed warmly and introduced to a very professional staff. Michael Arsham went above and beyond. We literally spoke over the phone about what my options were. When I came in the next day, he had a car for me ready to test out. By the end of the appointment, I was able to drive away in a luxury car, one better than I expected for exactly what I was quoted. The entire team was great: Aaron, Jason(technology) Michael and Matt Dietz. Everything was explained thoroughly and the process went smoothly.
As always this dealership is professional and courteous . Every person I encounter is friendly and helpful.
Superior customer service is what sets this dealership apart! I have been a loyal Lexus owner for nearly 13 years, and I’ve purchased several vehicles from Classic Lexus. The entire group, from sales to service, is nothing short of exemplary. I highly recommend stopping by. Ask for Michael Brittain!
Chris Barnett was amazing to work with. He kept me updated while the car was being built and was always available for any questions I had. The entire experience was stress free and flawless. I definitely recommend Classic Lexus!
Chris Barnett was amazing to work with. He kept me updated while the car was being built and was always available for any questions I had. The entire experience was stress free and flawless. I definitely recommend Classic Lexus!
The dealership was extremely clean and all the people that I met were professional, courteous, and knowledgeable. I feel the only negative time was that I was the last customer of the week (4-67PM) to fill out the paperwork and to have someone go over my auto with me. I felt seeing a number of employees standing at the door at 5:55 PM that they could hardly wait for me to leave so that they could go home. While I do understand this I just felt a bit rushed and uncomfortable.
very clean and nice dealership; knowledgable staff and courteous; not pushy which is what I was looking for because we were making a big investment, I didn't want to be hackled
Very professional and top notch service. Always a friendly staff and excellent communication. Our agent, Mo Henfield, did a great job of delivery and training.
The entire car buying process went as smoothly as one could have hoped for. Our salesperson Michael was great. We appreciated that there were no games played during the transaction. He even brought the car to our home and took the time to go over every detail about the car. Well done Classic Lexus!
Knowledgeable, approachable, courteous, attentive, with a smile. Well done l was very pleased with the experience.
Classic Lexus located the exact vehicle I was looking for, provided me with a fair trade in value, and processed a smooth and trouble free transaction. Sales consultant Mitchell Harper was professional and efficient.
Staff at Classic Lexus were honest and attentive. They were able to locate a vehicle sooner than expected and the process needed to orient and close was efficient.
The sales person Acaicia was very Nice, Understanding of my Needs and very Helpful in getting me the Best Desk Possible! Her Professionalism is /was Outstanding as well! I am very glad I Dealt with Her! I first Called her on A Tuesday and Thursday 🌹 I Was In The Car I Wanted!!!
I was very happy with my current experience at Classic Lexus. I felt very comfortable with my salesperson and the financing person. I felt I was very well taken care of. They took the time to explain everything to me and answered all my questions.
I have bought at least 25 vehicles over the years from this dealership and each time it was a great experience, that's why I keep going back. They are very professional and make the whole process seamless. Michael Arsham has been my sales person for all these years and all my purchases. He has made working with Classic Lexus a pleasure.
I recently traded at Classic Lexus and the entire experience exceeded both my expectations and historical experiences with dealers. Incredible professionalism, sincere caring and attentive staff, and awesome delivery and service!
Michael Brittain did an excellent job finding the right vehicle that suited our needs. The whole experience from the welcoming receptionist, closing with the finance manager and final handover processes were great.
Our most recent car purchase at Classic Lexus was so easy with Michael Brittain. He was patient and respectful of our unusual situation. He explained multiple choices and carefully took care of details. Michael made the car purchase process and adjustments to the new vehicle as easy as it could be. We also worked with Collin Hodgkinson in the business office and he was organized and clear about options. The Classic Lexus service department and Eric Nicolli are terrific. Eric is thorough and always available to answer questions about our vehicles. He follows through on all of our maintenance and ...
We leased Lexus ES350. Excellent friendly service. Joe Kennedy was especially helpful with making the right selection. Aaron Williams simplified and clearly explained complicated. I highly recommend this dealership. Felix Vilinsky M.D.
I have experienced of leasing cars from several different dealerships .Classic Lexus is by far the best including professionalism, curtesy and communication. F.Vilinsky, Cleveland
What a great dealership! I drove to Classic from Connecticut because they had the exact Lexus I was searching for. It was the best car buying experience of my life. The staff were open and honest over the phone and answered all of my questions promptly, and worked out the deal in advance. And they were available any time I called with a question! When I arrived to pick up the car there were no surprises - everything was taken care of and ready to go exactly as discussed. My salesman was a joy to work with, and everyone at ...
Nice staff, from sales people to financial officers to tech crew. But they couldn’t get their paperwork together and it had to be signed three times.
We had an accident with our Toyota towing an RV and the police escorted us to this Lexus dealership. The people there were great. They had real concern for our situation. Our windshield was smashed and the drivers side mirror was torn off. One of the employees there escorted us to the Toyota Dealership which was over 5 miles away. If I were to buy a Lexus or any other vehicle affiliated with Classic, I would not hesitate. We are from New York so we know the only thing they had to gain out of this was their kindness and compassion ...
Great customer service. My salesperson, Acacia, did a great job to find the exact vehicle I wanted. Everyone was very friendly and accommodating. Finance time was a bit too long.
I had a wonderful buying experience. My salesman went out of his way to make sure I got ei asked for. I recommend buying at Classic Lexus
We drove to Classic Lexus from Columbus to buy a new Lexus because of Manny. We had great communications over email and telephone to work out the deal before we drove up. Everyone at the dealership were friendly and helpful. They made our decision that much easier.
What a wonderful experience we had at Classic Lexus! Everyone there was so pleasant and responsive. Amazingly so. They had a specialist to walk us through each step of the process. And, the manager Dylan Dacar is a complete joy to work with! My Lexus car - terrific.
What a wonderful experience we had at Classic Lexus! Everyone there was so pleasant and responsive. Amazingly so. They had a specialist to walk us through each step of the process. And, the manager Dylan Dacar is a complete joy to work with! My Lexus car - terrific.
Very accommodating! Have been with this dealership for years. And I heard that there is a redesign coming in a couple years; I'll be back!
I HAVE WORKED WITH CLASSIC LEXUS DEALERSHIP FOR A NUMBER OF YEARS AND RATE THEM AS EXCELLENT IN EVERY CATEGORY - SALES TO SERVICE! THE BEST
Outstanding Team at Classic Lexus, knowledgeable, caring, fair and made us feel like part of the Family. They found the RX350 I wanted and had it in one week. Love the Car and the CareTeam at Classic Lexus. I will buy again
Great people, great attitudes, great service, honest, and very helpful. This is my 3rd purchase with Brian Nash and Classic Lexus and I will continue to visit and reccomend Classic.
I’ve been coming to Classic Lexus for over 20 years and as always it was first class. My salesman Michael Brittain was a pleasure to deal with and made the process seamless and efficient. Aaron Williams in finance also was great to deal with and both made you feel special!
Mitchell was awesome he was informative and patient as he addressed all of my concerns and questions. I will definitely stay with the Classic Lexus family. I loved the experience and I love my new Lexus!
Everyone was very nice and efficient. The paperwork was done as promised and we were done and out in no time at all. I would recommend this dealership.
I will not go anywhere else for a Lexus they are by far the best in quality customer service! The buying process was made so easy for us the sales team of Moe Dylan and Harry at classic Lexus of Willoughby were just wonderful they are truly an asset to the community!
From start to finish Moe, and then entire sales team and the manager were absolutely superb! They made our buying a Lexus SUV 350 a breeze ! They all are truly a “asset “ to the area and to CLASSIC LEXUS!!! If I could give 10 stars I would!!!
Manny at Classic Lexus was so wonderful to work with! He was very friendly, informative, accommodating, and helpful. He made the entire car buying process seamless.
I highly recommend purchasing a car from Classic Lexus! My salesman, Joe, was amazing and the whole team made me feel special! Drove 7 hours to pick up my car and the experience was definitely worth the drive!
Great location. Very friendly and efficient staff. Listened to our desires. Great car. Followed up with us to make sure everything was ok and answered all questions we asked
My husband and I had an exceptional buying experience at Classic Lexus. Our salesman, Michael Brittain, was friendly, professional, and very knowledgeable. Michael took time to explain the many features on each L/Certified car we viewed and test drove. Selecting and purchasing my new car was such a smooth and easy process thanks to Michael and the great staff at Classic Lexus. We highly recommend this dealership!
They are the best. Sales as well as service are top notch - the people could not be more accommodating, personable, and helpful. They rate 100+++ in my book.
We traveled from out of state to look at a car that had been hard to find. Manny Britnell and the Classic staff gave us a good deal with no hassles and got us through the process quickly to get us back on the road home with our new purchase!
I have been a patron of Classic Lexus for more than a decade. I have leased several Lexus ES 350s because, simply put, it is an outstanding automobile. I patronize Classic Lexus because they provide outstanding, timely and friendly service. Manny Britnell, my sales representative, is emblematic of the Classic way of doing business. Friendly, knowledgeable, and available for queries or problems, he consistently provides a great experience from the time I walk in the door to the time I depart. I just leased another ES model from him. Finally, the Classic provides a welcoming and most pleasant milieu from ...
Very satisfied with service. Brain Nash, took care of us very professionally. We will come back again. We closed our deal in one day. I like the people there.
I am an avid believer in the quality of Lexus and pleased yet again to say I’ve purchased another Lexus vehicle. Manny was truly a pleasure to work with. What a great team at Classic Lexus. Everyone there is very helpful and engaging.
I am pleased from the purchase to the maintenance experience with Classic Lexus. I never feel pressured to buy but to find the right car deal for me.
Exceptional! My sales team was professional, friendly and knowledgeable. My salesman Mo Henfield quickly located the vehicle I was looking to purchase and I took delivery in three business days. His follow up after the sale has been....exceptional!
Everybody at this dealership is friendly, professional, and knowledgeable. They make purchasing the car very pleasurable no pressure. Would recommend them to anybody. Thank you Luka, Aaron,Henry,Brain
Exceptional treatment! Everyone was so nice. I have always and will continue to recommend Classic Lexus to my family and friends. To bad I have to complete a survey.
Professional and efficient! Excellent dealership, will certainly return for my future purchases. Took the time to personalize the experience. Provided valuable feedback and transparency throughout the process.
Mitch and Aaron were great to work with! Very professional and helped through the whole process. The facility is spectacular and everyone is very helpful.
All the staff we dealt with were courteous and professional. The entire transaction was smooth and as fast as can be expected, given all the paperwork that is required. We changed our minds about one of the cars we purchased and the salesperson took it in stride and made the change with no issues.
What a great buying experience! My salesman was Michael A. And he was terrific. I was just looking around for a luxury vehicle and I ended up leasing it that day. The customer service is impeccable! They treat you like your royalty and don’t pressure you like most sales people. He listened to what I was looking for and he delivered. I will never go anywhere else! I also want to say the the sales manager Matt was wonderful too! He chatted with us and made you feel like you mattered. What a great experience! THANK YOU!!!
The staff was very polite especially Mo and the manager and general manager. Thank you for a good experience. Happy Birthday to me.. Sincerely Mrs. Osborne
Great experience at Classic Lexus. Friendly and helpful employees. And the car is just what I wanted. The people there were very attentive and made sure all questions were answered.
Great Knowledgeable people. Luka Peric was our sales person and he was wonderful! I am a fussy buyer and ask detailed questions and research extensively and difficult to satisfy. Luka and the staff satisfied us completely!
Good no pressure process. Mike Britain spent a long time going over options and 2 cars I was looking at . Quick and easy negotiation, and car was set up fo me on delivery.
Michael Arsham is a superb salesman, and very easy to deal with, always understanding the customer's needs. Management is great. Service is excellent with great follow-up.
Very happy with our purchase/ lease this far. It is our first Lexus and Aaron helped us through the process. He was both friendly and professional and responded in a timely manner.
The staff is warm, welcoming and friendly. Everyone was so willing to help me. It is an overall great place and I recommend them to anyone looking for a car
Very friendly staff, would highly recommend to anyone looking for a special personal treatment. Lexus has best quality cars, durable, smooth on the road, luxurious
I have been a custom of LEXUS for over 15 years and each time the service is very professional and trustworthy car buying experience. The suv’s Are worth every penny.
Service was excellent, Manager Mr. Dietz was very helpful in making my decision to trade my 2018 NX300H with 2021 RX350. Mr Barry Rice took time to explain the features of my new car. Very professional group of people and recommend them to everyone who is looking for a new and used Lexus cars.
I would rate Classic Lexus 5/5 on service and my experience. Good people and appreciate the overall buying experience since it was so easy. Thank you.
A great experience from the beginning to the end. Every person I came in contact with was courteous and professional. I started the process via the internet and completed the sale with a salesperson personally delivering me to my new Lexus.... what could be better!
Classic is, by far, a 5-Star business. Everything was immaculate ! Greeted warmly by every employee there. Top notch service. I worked with Chris Barnett - takes all the time with you that you need - answers questions immediately. He truly knows his products. Great personality - no pressure at all. Highly recommend Classic & Chris !!
Joe Kennedy was amazing to work with. He was not pushy at all, very professional and helpful. All of the staff was very courteous and professional. I would highly recommend this dealership.
Love this dealership very much. everyone there is wonderful and the service is fantastic. This is our 2nd car from them and they really go out of their way to give us the best deal.
Aaron Williams did a great job to get the most for our trade. Definitely no hassle purchase when buying at Classic. Highly recommend this dealership.
Easiest car shopping ever! My second Lexus lease with michael, told him what I needed and when, delivered and a thorough education on all the new technology! Thank you Michael
Mr. Williams did an excellent job in all areas. He was very professional. He was patient and made every possible effort to satisfy my requests. Everyone asking about my Lexus, I will direct them Aaron Williams.
I recently purchased a Lexus ES 350 from Classic Lexus. Based on my late husband’s high regard for this dealership, I decided to visit Classic to simply explore the possibility of “replacing” our 2009 Lexus. The Classic reputation is unequivocally real. I had the pleasure of working with Mitch Harper. Professional, kind, honest, and gregarious, I genuinely feel that we negotiated a fair deal. Further, I feel that I can count on his help and that of the dealership to not only familiarize me with my wonderful new car now, but to provide future help as needed. I am genuinely pleased ...
Aaron Williams worked very hard to find the vehicle that I wanted.The staff at Classic Lexus are wonderful and accommodating in every way Possible. I have been coming there for 16 years.
I was interested in a pre-owned vehicle from Classic Lexus which I saw on Cars.Com. I'm a "car-guy" and am very particular about my cars. I talked to Scott about my interest in their advertised vehicle and asked specific questions about the vehicle's condition and explained that since I live over an hour from the dealership, I didn't want to waste my time driving there only to find the vehicle was misrepresented. Scott said he'd look the car over and got back to me and was very open and honest about the few ...
I called before going over and was impressed by the dealership from the outside, you could see it was very organized. I was greeted warmly by the receptionist who paged Luka my salesman. Later Scott stopped to say hello and Brian the Sales Manager took the time to come over and thank me for my business. Shelly the Business Manager took the time and patience to go over all the paper work. All are outstanding professionals. I would recommend Classic Lexus to anyone, it is truly five star dealership.
Aaron was fast and efficient in fulfilling every one of my requests regarding purchase of the 2004 Lexus SC430. Test drive, car fax, maintenance records and a look around and under the car.
Excellent - salesman informative & very helpful. The type of service & care Lexus always provides, this visit & car purchase was no different. Would recommend this dealership to all interested in shopping for a Lexus
Chris Barnett is the gold standard of how a car dealership should treat people! I will only buy from this dealership going forward with all my car needs
Very stress free pleasant buying experience...Followed through on all requests made for the purchase. After purchase experience has also been positive as well. No complaints or issues
From the time I walked into the dealership everyone treated me with patience and kindness with their expertise. Joe Kennedy is absolutely the best in his knowledge and presentation on all the Lexus automobiles. Joe made me feel part of the Classic Lexus family. As I worked with Matt and Kevin, they just reinforced that Classic Lexus is a caring company that values their customers
Perfect! I really drove poor Michael Brittain nuts, everytime I changed my mind, he just said "ok". He is really good at just going with your search.
I have probably bought 15 or more new cars in my lifetime and this was by far the best experience I've had. From the first contact to the last everything about this process was done with professionalism and excellence.
Not a typical car dealership! I was pleasantly surprised at my buying experience from Scott who manages internet questions to Chris Barnett who handled the sale to Kevin in finances! All 3 were top tier professionals who made my buying experience a pleasure! I am glad I drove 2 1/2 hours (5 hours round trip) to Classic Lexus in Cleveland! I would recommend to anyone looking for a great deal on a Lexus to do themselves a favor and shop this dealership! Everything promised was delivered. No hidden costs or unpleasant surprises!!
I had the best experience buying a Lexus at the Classic Dealership. Joe Kennedy was professional, knowledgeable, and efficient. He did everything he promised and more. A real class act. Brian Nash was professional as well and easy to talk to. I really enjoyed the experience ! I will recommend Joe and the Classic dealership to my friends and Family !
From the moment I walked into the Classic Lexus dealership I had the best experience of my car buying life. I was greeted warmly and taken care of by Joe Kennedy promptly. professionally, and efficiently. Other Lexus Dealerships I've purchased from were good but the experience at Classic was beyond good !! Brian Nash was professional and easy to talk to. Everyone I came in contact were great !! I will recommend Classic to others and I will be back for my next Lexus sooner than later.
They are fantastic, Aaron Williams has always been first class with us this is our third time with him we always feel special and know we will be taken care of
Outstanding sales professionals. I bought a used Dodge Ram truck at their Lexus dealership and I was treated like a VIP. Great personal sales and finance personnel.
We were treated so well by Chris Barnett and Classic Lexus that we bought our car from them even though there is a Lexus dealership at least 20 miles closer. From the minute we walked in to the dealership to the day we drove out in our new car, we couldn't have asked for better treatment. They also were more fair than anybody we talked to regarding the trade in value of our prior car. Would recommend with absolutely no reservations whatsoever.