Customer Testimonials

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DealerRater Apr 7, 2021

They are the best. Sales as well as service are top notch - the people could not be more accommodating, personable, and helpful. They rate 100+++ in my book.

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DealerRater Apr 1, 2021

I have been a patron of Classic Lexus for more than a decade. I have leased several Lexus ES 350s because, simply put, it is an outstanding automobile. I patronize Classic Lexus because they provide outstanding, timely and friendly service. Manny Britnell, my sales representative, is emblematic of the Classic way of doing business. Friendly, knowledgeable, and available for queries or problems, he consistently provides a great experience from the time I walk in the door to the time I depart. I just leased another ES model from him. Finally, the Classic provides a welcoming and most pleasant milieu from ...

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DealerRater Mar 25, 2021

Very satisfied with service. Brain Nash, took care of us very professionally. We will come back again. We closed our deal in one day. I like the people there.

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DealerRater Mar 23, 2021

I am an avid believer in the quality of Lexus and pleased yet again to say I’ve purchased another Lexus vehicle. Manny was truly a pleasure to work with. What a great team at Classic Lexus. Everyone there is very helpful and engaging.

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DealerRater Mar 18, 2021

I am pleased from the purchase to the maintenance experience with Classic Lexus. I never feel pressured to buy but to find the right car deal for me.

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DealerRater Mar 10, 2021

Exceptional treatment! Everyone was so nice. I have always and will continue to recommend Classic Lexus to my family and friends. To bad I have to complete a survey.

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DealerRater Mar 9, 2021

Professional and efficient! Excellent dealership, will certainly return for my future purchases. Took the time to personalize the experience. Provided valuable feedback and transparency throughout the process.

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DealerRater Mar 1, 2021

All the staff we dealt with were courteous and professional. The entire transaction was smooth and as fast as can be expected, given all the paperwork that is required. We changed our minds about one of the cars we purchased and the salesperson took it in stride and made the change with no issues.

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DealerRater Jan 31, 2021

Great experience at Classic Lexus. Friendly and helpful employees. And the car is just what I wanted. The people there were very attentive and made sure all questions were answered.

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DealerRater Dec 16, 2020

The staff is warm, welcoming and friendly. Everyone was so willing to help me. It is an overall great place and I recommend them to anyone looking for a car

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DealerRater Nov 9, 2020

Classic is, by far, a 5-Star business. Everything was immaculate ! Greeted warmly by every employee there. Top notch service. I worked with Chris Barnett - takes all the time with you that you need - answers questions immediately. He truly knows his products. Great personality - no pressure at all. Highly recommend Classic & Chris !!

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DealerRater Oct 28, 2020

Love this dealership very much. everyone there is wonderful and the service is fantastic. This is our 2nd car from them and they really go out of their way to give us the best deal.

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DealerRater Oct 24, 2020

Aaron Williams did a great job to get the most for our trade. Definitely no hassle purchase when buying at Classic. Highly recommend this dealership.

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DealerRater Oct 23, 2020

Easiest car shopping ever! My second Lexus lease with michael, told him what I needed and when, delivered and a thorough education on all the new technology! Thank you Michael

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DealerRater Oct 5, 2020

I recently purchased a Lexus ES 350 from Classic Lexus. Based on my late husband’s high regard for this dealership, I decided to visit Classic to simply explore the possibility of “replacing” our 2009 Lexus. The Classic reputation is unequivocally real. I had the pleasure of working with Mitch Harper. Professional, kind, honest, and gregarious, I genuinely feel that we negotiated a fair deal. Further, I feel that I can count on his help and that of the dealership to not only familiarize me with my wonderful new car now, but to provide future help as needed. I am genuinely pleased ...

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DealerRater Sep 4, 2020

I called before going over and was impressed by the dealership from the outside, you could see it was very organized. I was greeted warmly by the receptionist who paged Luka my salesman. Later Scott stopped to say hello and Brian the Sales Manager took the time to come over and thank me for my business. Shelly the Business Manager took the time and patience to go over all the paper work. All are outstanding professionals. I would recommend Classic Lexus to anyone, it is truly five star dealership.

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DealerRater Aug 30, 2020

Excellent - salesman informative & very helpful. The type of service & care Lexus always provides, this visit & car purchase was no different. Would recommend this dealership to all interested in shopping for a Lexus

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DealerRater Aug 28, 2020

Chris Barnett is the gold standard of how a car dealership should treat people! I will only buy from this dealership going forward with all my car needs

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DealerRater Aug 9, 2020

From the time I walked into the dealership everyone treated me with patience and kindness with their expertise. Joe Kennedy is absolutely the best in his knowledge and presentation on all the Lexus automobiles. Joe made me feel part of the Classic Lexus family. As I worked with Matt and Kevin, they just reinforced that Classic Lexus is a caring company that values their customers

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DealerRater Aug 9, 2020

Perfect! I really drove poor Michael Brittain nuts, everytime I changed my mind, he just said "ok". He is really good at just going with your search.

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DealerRater Aug 1, 2020

I have probably bought 15 or more new cars in my lifetime and this was by far the best experience I've had. From the first contact to the last everything about this process was done with professionalism and excellence.

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DealerRater Aug 1, 2020

Not a typical car dealership! I was pleasantly surprised at my buying experience from Scott who manages internet questions to Chris Barnett who handled the sale to Kevin in finances! All 3 were top tier professionals who made my buying experience a pleasure! I am glad I drove 2 1/2 hours (5 hours round trip) to Classic Lexus in Cleveland! I would recommend to anyone looking for a great deal on a Lexus to do themselves a favor and shop this dealership! Everything promised was delivered. No hidden costs or unpleasant surprises!!

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DealerRater Jul 29, 2020

From the moment I walked into the Classic Lexus dealership I had the best experience of my car buying life. I was greeted warmly and taken care of by Joe Kennedy promptly. professionally, and efficiently. Other Lexus Dealerships I've purchased from were good but the experience at Classic was beyond good !! Brian Nash was professional and easy to talk to. Everyone I came in contact were great !! I will recommend Classic to others and I will be back for my next Lexus sooner than later.

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DealerRater Jul 24, 2020

They are fantastic, Aaron Williams has always been first class with us this is our third time with him we always feel special and know we will be taken care of

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DealerRater Jul 15, 2020

We were treated so well by Chris Barnett and Classic Lexus that we bought our car from them even though there is a Lexus dealership at least 20 miles closer. From the minute we walked in to the dealership to the day we drove out in our new car, we couldn't have asked for better treatment. They also were more fair than anybody we talked to regarding the trade in value of our prior car. Would recommend with absolutely no reservations whatsoever.

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DealerRater Jul 7, 2020

Aaron provided me top notch sales service. He was attentive to my questions and I did not feel pressured to purchase a vehicle. He took the time to explain safety features and warranties prior to purchase. I have purchased over a dozen vehicles in my lifetime and this was by far, my best experience with a salesman. I was guarded and ready to negotiate on sales price. I’m a no nonsense person. Aaron quickly comforted my anxieties, and explained the purchasing process in a way that did not make me feel inadequate. He introduced me to other employees at ...

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DealerRater Jun 30, 2020

Barry Rice and everyone at Classic Lexus were top notch. Very thorough with everything! Barry made sure the RX 350 was spotless. He explained all the electronics and was very patient.

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DealerRater Jun 23, 2020

Mitch was very helpful and efficient in what he does. Everything went very smooth and we are very pleased and excited about our new vehicle.

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DealerRater Jun 19, 2020

Joe Kennedy and Jessica Tiedman did a great job steering me through the sales process and I nothing but positive things to say about that dealership

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DealerRater Jun 17, 2020

Very happy with our purchase from Classic Lexus, the staff are amazing and really take their time to make sure the customer is happy! Highly recommend them!

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DealerRater Jun 2, 2020

Barry and Dylan were wonderful to work with. we made a purchase that was seemless due to their transparency and hard work. We’ll be back!

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DealerRater May 15, 2020

Great service with excellent attention to safety. The dealer has done a wonderful job preparing the team and the facility with Covid friendly processes. My saleperson, Michael Arsham was and always has been a true professional. This is not my first car with Lexus or with Michael.

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DealerRater May 13, 2020

Manny and support team were exceptional!! The reason I do business with Classic Lexus. They are very considerate. They were a pleasure to work with.

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DealerRater May 12, 2020

First class dealership with clean and comfortable customer waiting area. Experienced service technicians and vehicles with excellent warranty coverages. Their certified vehicles are mostly low mileage cars with excellent warranties and many times include general maintenance coverage for the first year.

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DealerRater May 8, 2020

Excellent service and team that helped me to purchase a new vehicle. Michael found my wish list for my new car within an hour! My first one at Classic & I would refer everyone there. Also, made me feel comfortable with everything being clean and sanitized during COVID-19.

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DealerRater May 1, 2020

We have dealt with Chris Barnett for years. This most recent experience reflects our experience in past years. He is extremely cooperative, pleasant, and helpful in explaining the recent gadgets and accessories added to the vehicles and extremely patient in all of his dealings with us. Cannot think of a better salesman in leasing a high priced and new vehicle.We are leasing 2 vehicles with Classic Lexus.

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DealerRater Apr 20, 2020

My husband and I have been Classic customers for 10 years! Dylan and his team always go above and beyond in every way possible! Always pleased from beginning to end!

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DealerRater Apr 18, 2020

We can't say enough about this dealership. We have leased vehicles through Classic over the last 10 years. During COVID-19, when everyone was afraid to go out, we went out. We stopped at Classic Lexus. We saw a couple cars we were interested in, so my husband communicated by email. They worked up pricing that was fair and competitive. When we went into the dealership, they had taken even precaution to ensure safety. We were able to test-drive. They made the process super easy for us. Buying cars is not like it use to be. We were between an Infiniti, ...

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DealerRater Apr 17, 2020

This is the second vehicle I have purchased from this dealer and was very pleased both times. The sales team are very knowledgeable and friendly. Aaron Williams explained the options I wasn't familiar with and was very enjoyable to work with.

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DealerRater Apr 12, 2020

Outstanding Lexus dealership that is very customer service oriented. The sales team was knowledgeable and supportive throughout the process. Closing was quick and painless. The dealership takes great care of the customer after delivery. Highly recommend!

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DealerRater Mar 22, 2020

After seeing the RX350 that we purchased on Cars.Com I called Classic Lexus and was connected with Jason Kazeka in sales. Following our discussion I decided to purchase the car sight unseen. We live 30 miles north of Pittsburgh, PA and due to the coronavirus were reluctant to travel to Ohio. After expressing this concern to Jason the next morning he said not a problem, I can bring the car to you this afternoon and he did. The car was everything that Jason presented it to be, if not more. He also wiped the interior down due to the virus ...

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DealerRater Mar 13, 2020

Shopping for a new car at Classic Lexus was a great experience because of Manual’s professionalism and competence. He was very knowledgeable, friendly and helpful.

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DealerRater Feb 4, 2020

Aaron Williams our Sales Rep was outstanding in explaining our options that were available, with our vehicle choice. There was no pressure sales tactics, which were very much appreciated by me. I would buy from Classic Lexus again.

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DealerRater Dec 30, 2019

This dealership has a fantastic service department and sales force. We were looking for a vehicle with low mileage in excellent condition. Our sales person found us a vehicle and processed the transaction immediately.

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DealerRater Dec 23, 2019

Classic makes you feel special throughout the experience! From sales to service, they are responsive to your needs. This is my 3rd car from them.

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DealerRater Dec 6, 2019

They take care of your like family...enough said! This is my second time back and will use the a third. Matt and Chris were outstanding.

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DealerRater Dec 3, 2019

Excellent company. From sales to management to service, one of the best dealers you can find. Location is very easy to get there. Will certainly use again.

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DealerRater Nov 28, 2019

Aaron Williams was a very professional representative of Classic Lexus and went above expectations in setting up our new ES-350 for my wife and my cell phones. Classic has been our dealer of choice for several years.

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DealerRater Oct 31, 2019

This is the 4 car we have purchased from Michael Brittain at cleassic Lexus and the experience was excellent. I highly recommend them and will purchase my future vehicles from him.

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DealerRater Oct 22, 2019

They take care of you in so many ways! Knowledgeable, kind, courteous, and great to work with. Quality and price of the cars are great!

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DealerRater Oct 16, 2019

We had a great experience and our salesman was great! Knowledgeable, friendly and very respectful. He was enthusiastic about the vehicles! Easy to talk too.

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DealerRater Oct 13, 2019

All Lexus dealers that I have done business with over the past decades provide superior customer experience...….this is one of the Lexus trademarks. Classic Lexus is no exception…..Classic Lexus met/exceeded my expectations. Aaron Williams, the sales associate who I engaged with, displayed all of the qualities that a professional automobile sales person should possess...……..very professional appearance, very professional communication skills, and excellent interpersonal skills. Aaron is a credit to Classic Lexus, to the automobile industry, and was a pleasure to deal with.

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DealerRater Oct 13, 2019

Awesome experience. I love my new SUV & the salesperson Aaron was extremely help and knowledgeable. He made sure I understood every detail of my lease agreement. I will definitely be returning in the future.

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DealerRater Oct 3, 2019

Awesome people, service and support staff . Aaron Williams could not have more friendly and helpful ***** 5 star all the way. Thanks to all the people that helped me. Loop

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DealerRater Sep 22, 2019

Excellent sales experience and delivery of new car. All personal were very knowledgeable. I have been a Lexus owner for 25 years all purchases at this dealership

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DealerRater Aug 27, 2019

Great car buying experience, have bee through the process with Barry Rice and Classic before and knew what to expect. Very professional and cooperative business experience.

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DealerRater Aug 24, 2019

Zach Alicea made my new Lexus RX purchase a breeze! great dealership with large selection to fit your needs. Everyone was friendly and helpful getting me into my new car.

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DealerRater Aug 1, 2019

Personnel at Classic are knowledgeable, courteous and friendly. We have obtained five new Lexus cars from Classic in the past ten years. Manny Britnell has taken care of us through all transactions. Shelley Kertcher did a great job from the business end... very thorough. Over the past 10 years we have had good experience with service pesonel... very helpful and good communication skills.

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DealerRater Jun 23, 2019

I have leased my last 8 Lexus cars. Picked up my new one from classic Lexus in Willoughby,Ohio today. CRIS bARNETT has been my go to sales person for the last 5! He is fabulous and very helpful in explaining everything. Always available!!! The service department with ERIC NICOLI is always on the spot! What more can anyone ask for!!!

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DealerRater Jun 15, 2019

The dealership was first rate all the way They paid attention to what the customer was looking for Made sure all of our questions were answered Great experience

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DealerRater Jun 14, 2019

Thanks Classic Lexus for an easy purchase experience! Great selection of pre owned vehicles. All of the cars were serviced, clean and ready to be seen. Our salesperson Chris and The manager Brian made it great.

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DealerRater May 27, 2019

Zack was very easy to deal with and he kept me informed of the progress throughout the process. This car buying experience was above and beyond.

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DealerRater May 12, 2019

Me and my husband had a great experience getting our Lexus here. We were helped by a great guy Jason Kazeka. Everyone in this place were great . Thank you all!

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DealerRater May 8, 2019

The dealership and staff has exceeded my expectations. Michael Brittain found the car I wanted and made the whole process easy and stress-free. The perks of buying through Classic Lexus are the reason their customers keep coming back. From courtesy cars, pick ups/ drop offs, the mobile apps, warranties, Roadside Assistance, and the many other perks it’s a easy decision.

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DealerRater May 6, 2019

Cassic Lexus was a pleasure to work with. I bought a new car there this past weekend and all of the sales associates were extremely helpful and the entire purchase process couldn't have been more stress free!

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DealerRater Apr 4, 2019

Great service from Zach. Excellent presentation of vehicle choices, came in on his day off to accommodate me. Did research on vehicle history, service record, etc. very smooth process Invited me back at any time to answer questions about user manuals. My second purchase from this dealer. Highly recommend

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DealerRater Mar 25, 2019

My husband and I are returning customers to Classic. This is the third vehicle that we have bought. Thank you for your continued excellent salesmanship and service.

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DealerRater Feb 24, 2019

Our first time buying a Lexus and our service was awesome. Even the staff that was not directly involved with the purchase of our car was extremely courteous and friendly.

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DealerRater Feb 22, 2019

My names is Charles B and I have bought several new cars in my 50 plus years on this earth. Most have been akin to going to the dentist, a painful, sometimes grueling and long process. Classic Lexus has renewed my faith in humanity at car dealerships. From the General Manager Matt, Scott the Internet sales manager, Used car manager Dylan, salesman John, finance manager Kevin to Gary the individual who details the car and picked me up at the airport, I felt like I was at an all inclusive vacation resort (think of Sandals with butler service) and was thoroughly ...

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DealerRater Feb 5, 2019

I purchased my Lexus from Sales rep Jason, he was very knowledgeable of the vehicles and plans they offered, he didn't hesitate to answer my questions. He made the car buying experience easy and stress free, Thanks Jason for all of your help!

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DealerRater Feb 5, 2019

Zak really took his time with me making sure I understood how to operate my new vehicle before I left the lot. Told me to call anytime if I had any issues. He made the buying process very easy for me.

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DealerRater Jan 31, 2019

Manny was very professional , knowledgeable ,and efficient. Everyone from the receptionist to service dept are friendly and customer oriented. Luka was patient and a good teacher in setting up the apps explaining the features.

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DealerRater Jan 2, 2019

Five Star Rating for Classic Lexus of Willoughby I would like to express my sincere appreciation for the outstanding sales service that was provided to me at Classic Lexus of Willoughby by Manny Britnell. When I purchase a new car I usually visit three dealerships to do research for price and service. This is my second purchase from Classic Lexus and I could not be more pleased; not only for the competitive car pricing, but Mr. Britnell’s professional demeanor, attention to detail, exceptional vehicle knowledge, and his patience during the whole sales process. I would also like to thank ...

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DealerRater Dec 11, 2018

Everyone at dealership is professional, attentive and friendly. Very knowledgeable when going over the details of the vehicles both when looking to purchase and after purchase. I was impressed that I was introduced to everyone and they all made you feel special. A very positive experience.

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DealerRater Oct 28, 2018

This Lexus dealer was very professional and fair. No back and forth with I have to talk to my Mgr to ok a deal. They will work w you to get a deal done. Lastly, we also got a pic of our car w the Lexus red bow on the car and they gave my son a model car that was exactly like the car we bought, just classy and professional.

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DealerRater Oct 26, 2018

Michael Brittain is the best.. Always pro-active, knowledgeable, easy to do business with, friendly and very accommodating. ...Whole experience is always enjoyable. Have leased over 8 cars from him over the years. I'll be back again, too!!

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DealerRater Oct 15, 2018

Everyone at the dealership is extremely knowledgeable; they really know all about the Lexus brand, customer service, and they handle everything professionally. Classic really knows how to make a customer feel special.

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DealerRater Sep 30, 2018

After three years of disappointment with my ATS Cadillac I decided to shop around. Classic Lexus was my first stop and I went no further. What an amazing dealership and staff! Manny Britnell made me so comfortable, with absolutely no pressure tactics and I never doubted his sincerity and honesty. As a result, I searched no further. I picked up my 2019 ES 350 yesterday and found the entire staff, Manny, Kevin, Matt and Shelley to be the best I've ever had the pleasure to deal with. I will definitely spread the word!

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DealerRater Sep 23, 2018

Fantastic sales guy! Friendly, experienced and patient. Provided a lot of insight on the car and even came to my house to program my garage door opener! Couldn't have asked for a better experience.

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DealerRater Sep 3, 2018

The Staff led by Chris Barnett were a pleasure to work with. to turn in the old Lexus and pick out a 2018. The sales manager and General Manager were also on top of the matter and eager to help..

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DealerRater Aug 20, 2018

Our first experience with Classic Lexus started ten years ago with our GS350! The car is in great condition and we decided to upgrade it with a trade in..Michael Brittain assisted us ten years ago and again today. We like the GS350 - so we are a repeat customer! The service has been great - so we are all set for another ten years.

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DealerRater Aug 11, 2018

When Jim Brown opened his Chevrolet store in Mentor, way back when, he revolutionized the way cars were sold and serviced in this part of Lake County, in a very good way. Since then he and his son and all his employees have opened a number of other stores and I have purchased vehicles from three of them. This is the second Lexus for us. The folks in sales and service and parts all work together as a unit to make the entire experience a pleasure for the customer. The Browns have imparted in their people an honest and straight ...

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DealerRater Aug 9, 2018

Buying at Classic was an awesome experience! Aaron Williams and Dylan Dakar knocked it out of the park! Will buy from again! Thank you guys.

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DealerRater Aug 8, 2018

Great service, great people. Very knowledgeable, extremely efficient and helpful. They made the process easy from start to finish. Simply the best car buying experience

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DealerRater Aug 5, 2018

Nice lease turn in. Professional discussions. Low pressure sales process. Great loan closure and delivery process. Knowledgeable discussions about options, service plans. No hesitation on fixing a few minor paint nicks.

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DealerRater Jul 27, 2018

The Classic Lexus dealership is very good and Aaron Williams is the very best car salesman I have ever dealt with. He explains the operations of everything in the car completely and answers all of your questions. I recommend you see Aaron before buying another car.

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DealerRater Jul 23, 2018

I have been dealing with Aaron Williams in sales for a long time and the experience is always excellent. He took the time to explain all of the differences in the new car that I did not have in the older one. It is always a pleasure to come to this dealership. Besides for Aaron the service department is great. I am never disappointed with this dealership.

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DealerRater Jun 6, 2018

Excellent Dealership !!! The salespersons there are very helpful and professional ! This is my experience ! They gave me a very good impression with their warm welcome and gave me very smooth and easy way to understand which new car is more suitable and gave me the best deal !! Finally, I bought NX300 and I love the car very much !!

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DealerRater May 25, 2018

Everything is top of the line: the sales experience; the leasing experience; the service experience, and the car experience. I usually dread going car shopping. This turned out to be a pleasant adventure!

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DealerRater May 14, 2018

The whole dealership is first class from the time you walk in the door. They make the customer feel important and go out of their way to accommodate you. The salesman Aaron Williams is outstanding! He has sold me cars for years and I highly recommend him . He gets to know the customer personally and tries to help without being pushy.

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DealerRater May 4, 2018

Great experience! Everyone was very friendly and knowledgeable. Very helpful even offered to take my car back to the rental place for me or follow me there.

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DealerRater Apr 10, 2018

Just completed my fourth purchase today of a new Lexus. Over the past 11 years, Classic Lexus has never disappointed. Michael Brittain, our sales professional, anticipates very one of our needs. He prides himself in his profession and represents the Lexus team in the very best of light. Matt Dietz, the General Manager, has assembled an excellent team. All are customer focused and efficient. Congrats and Thanks, John Quinn

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DealerRater Mar 30, 2018

Barry was the consummate professional from greeting to delivery. Informative and instilled confidence in the buying process. Next one will be from Barry and Classic Lexus

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DealerRater Mar 13, 2018

Michael Brittain is a true car sales professional and a great representative for the dealership he works for. No pressure. Asked what we were looking for. Gave us our options. Answered all of our questions. VERY easy to work with. Thank you for making our transaction a pleasant experience.

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DealerRater Feb 23, 2018

Michael Brittain is a joy to work with. This is the second Lexus we bought from Michael. Classic Lexus IS totally customer focused, their service, their quality, wonderful experience.

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DealerRater Feb 1, 2018

Chris Barnett and Classic Lexus just earned our business for the 4th time. We are now on our 4th lease with them and each time seems to get better and better. Not to mention the Lexus brand has stepped it up a notch with some nice tech in the cars. The Lexus brand is loaded with standard options that other brands make you purchase in other trim levels. Highly recommend the brand and more importantly our sales advisor Chris Barnett.

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DealerRater Jan 25, 2018

Everyone I interacted with was very professional and personAble. I purchased a 2009!Jeep Wrangler from them. I love the way I was treated. Following up, I had to bring myJeep back twice for repairs at no charge nothing major. I was given a loaner both times, Lexus 350 . I recommend Classic Lexus, simply based on their Customer Service.

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DealerRater Jan 4, 2018

Classic Lexus does a wonderful job of informing consumers to help th m make educated decisions on purchasing a car that is right for each individual person.

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DealerRater Dec 28, 2017

Classic Lexus has a phenomenal sales and support team that make the experience of being at the dealership extremely enjoyable and low-stress. They don't try to up sell you and make an obvious effort to educate you on your vehicle options.

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DealerRater Dec 28, 2017

Everyone at Classic Lexus was wonderful. From the beginning with me contacting them to my purchase and delivery of my vehicle everyone was very helpful, pleasant to work with and I am so glad I chose Classic Lexus to purchase my new vehicle. Classic Lexus is a excellent company and it was a great decision to purchase from Classic Lexus even though I lived 35 miles from their dealership.

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